City Power is certain that they will upgrade all of their customers' meters by the due date.
“To ensure that we reach the outstanding 1061 customers, we have increased boots on the ground, with dedicated teams spread
across all areas of supply, conducting audits and providing added support to customers to expedite the process of recoding those meters. Additionally, we have deployed more technicians and resources to our SDCs and customer call centre to specifically address TID-related queries to ensure that no one is left behind,” said Isaac Mangena, City Power's spokesperson
Service Delivery Centers (SDCs) such as Roodepoort, Reuven, Randburg, Lenasia, and Inner City are exhibiting high compliance rates, all of which above 99.6%. With the completion of upgrades for 141,630 of the 142,810 pre-paid meters, the project has a 99% success rate. Alexandra is at 87.15 percent compliance, while Midrand and Hursthill SDCs are at above 99%. The secret to reaching 100% completion is concentrating efforts on finishing Alexandra's enhancements. As the deadline draws near, City Power is probably going to invest more resources in completing the changes, particularly in Alexandra. The project's completion will increase client happiness and the effectiveness of the billing and metering systems in the future. Will Alexandra's 12.85% of upgrades be handled by City Power?
“There is only about 119 partially upgraded meters that are outstanding, and we encourage those customers to use the Do-It-Yourself (DIY) method to complete the upgrade. By purchasing electricity units, customers with unconverted meters will receive three 20-digit token codes, the last of which is the unit token code. If all three tokens are accepted, it means the meter has been successfully upgraded, and the display will show a smiley face as confirmation,” explained Mangena
According to Mangena, after the deadline, consumers who have not switched from KRN1 to KRN2 would no longer be allowed to load units into their meters. This implies that by Sunday, November 24, 2024, all prepaid consumers will need to finish their TID rollover.
For customers who are unsure about the status of their prepaid meters, here are some of the
methods to confirm:
• Receipt verification: After purchasing electricity units, check your receipt. If your prepaid meter has been converted, it will indicate "KRN 2" underneath the token units.
• Contact Our Call Centre: For immediate assistance, you can reach out to City Power's call centre Toll Free number on 0800 202 925. Our representatives are available to help you
confirm the status of your meter.
• Visit Our Customer Service Centres: You are welcome to visit any of our customer service
centres, where our staff will assist you in verifying your meter status
• Key in the code: Key in 1844 6744 0738 4377 2416 in the CIU of the meter.
City Power is urging all customers to verify that their prepaid meters have been successfully converted to KRN2 by the November 24 deadline to avoid issues with non-operational meters. The transition from KRN1 to KRN2 is crucial for moving away from outdated conventional meters to smarter systems, providing enhanced features like better electricity monitoring and management. These upgrades are similar to software updates for mobile phones, offering improved functionality.
Tampering with meters will lead to immediate disconnection and further action, as City Power is upgrading meter coding to support future advancements. While over 4,100 meters have already been replaced to support these upgrades, challenges remain, particularly with non-vending prepaid meters affected by tampering. Customers who resist meter audits face power supply disconnection. City Power is collaborating with local ward councillors to address these issues and ensure equitable electricity distribution.
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